
24/7 Citizen Service: Autonomous Chatbots Transforming Government Engagement
Diogo Dcosta Overview / Abstract The “latency gap” between citizen needs and government responses creates a silent but heavy cost for the state. By moving away from rigid scripts toward LLM-driven “digital concierges,” agencies are transitioning from reactive bureaucracies to proactive service providers. This white paper outlines the architecture of this shift, its quantitative impact, and the critical organizational changes

























